BITOQU Signature Estates

Privacy Policy

Last updated: 10 October 2026

This Privacy Policy explains how BITOQU Signature Estates collects, uses, stores and protects your personal data when you visit bitoqu.com or get in touch with us. We handle your information with the same discretion we bring to every client relationship.

In short

We use optional analytics cookies (Google Analytics) that load only after you accept them; you can reject them. We do not use advertising cookies and do not build marketing profiles. See our Cookie Policy.
We only collect the information you choose to give us – mainly through the enquiry form or when you message us.
We use your details solely to respond to you and arrange a private consultation.
We never sell your data. We share it only with the service providers that help us run the site and reply to you.
You can ask us to access, correct or delete your data at any time by writing to info@bitoqu.com.

1Who we are

BITOQU Signature Estates is a private real estate advisory based in Dubai, United Arab Emirates. For the purposes of applicable data-protection law, the data controller – the party that decides how and why your personal data is used – is:

Company: BITOQU SIGNATURE REAL ESTATE L.L.C, trading as BITOQU Signature Estates
Trade licence: 1643980
RERA ORN: 63917
Address: Office C1703, Ontario Tower, Business Bay, Dubai, United Arab Emirates
Email: info@bitoqu.com
Phone / WhatsApp: +971 54 319 0375

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2Scope and applicable law

This policy applies to the website at bitoqu.com and to enquiries you send us through it. It describes our practices under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where you are located in the European Economic Area or the United Kingdom, under the General Data Protection Regulation (GDPR / UK GDPR).

Once you become a client, the handling of your information is governed by our separate engagement terms, which take precedence over this website policy.

3What we process, why, and on what legal basis

We only process personal data where we have a lawful basis to do so. The table below summarises what we process and why.

Visiting the website

DataTechnical data your browser sends (IP address, device and browser type, pages requested), handled by our hosting and content-delivery providers.

PurposeTo deliver the site securely and keep it available.

Legal basisOur legitimate interest in running a secure website (GDPR Art. 6(1)(f)); lawful processing under the PDPL.

RetentionShort-term provider logs only; we keep no browsing logs of our own.

Enquiry form

DataYour name, phone / WhatsApp number (with country code), email address, and enquiry details: what you are interested in, your budget range, property type and number of bedrooms.

PurposeTo respond to your enquiry and arrange a consultation.

Legal basisYour consent and steps taken at your request before entering into a contract (GDPR Art. 6(1)(a) and (b)).

RetentionSee section 9.

Messaging and calls

DataThe contact details and message content you share with us by WhatsApp, Telegram or email, any booking details, and profile information those services show us (for example, your WhatsApp display name).

PurposeTo communicate with you and schedule consultations.

Legal basisYour consent, pre-contract steps, and our legitimate interest in responding to you.

RetentionSee section 9.

Legal and compliance

DataRecords of our dealings and correspondence with you.

PurposeTo meet our legal, tax and anti-money-laundering obligations.

Legal basisCompliance with a legal obligation (GDPR Art. 6(1)(c)); obligations under UAE law.

RetentionFor the periods required by law.

4Browsing the website

With your consent, our website uses Google Analytics to understand, in aggregate, how the site is used. These analytics cookies load only after you choose "Accept all" on the cookie banner; if you reject them, none are set. We do not use advertising cookies. Full details are in our Cookie Policy. To deliver the site, our hosting and content-delivery providers may also briefly process technical request data (such as your IP address) for security and reliability.

The site loads fonts from Google Fonts and a small animation library from Cloudflare / cdnjs. When these load, those providers may receive your IP address, as is normal for any website that uses them. The site is served over a secure (HTTPS) connection.

5Data stored in your browser

We use small items of local storage in your browser: one to remember your chosen language (English, Russian or Turkish) so the site opens in it next time, and one to remember your cookie choice so we do not ask again. They stay on your device, are not sent to us, and you can clear them at any time through your browser settings. If you accept analytics, Google Analytics also sets cookies in your browser, as described in our Cookie Policy.

To show the right country code in the contact form, the site reads your device’s time zone and browser language in your browser only. This is not stored and is not sent to us.

6Contacting us

Channels

You can reach us through the enquiry form (which is delivered to our email inbox by FormSubmit), by booking a call through Calendly, or by email, WhatsApp or Telegram. Each channel is operated by the relevant provider under its own terms; messaging services such as WhatsApp apply their own encryption.

How we use your enquiry

We use the information in your enquiry only to reply to you, understand what you are looking for, and arrange a consultation. We do not use it for advertising and we do not use it to train artificial-intelligence systems.

Sensitive information

Please do not send passport or ID numbers, or payment-card details, through the website form or a first message. We do not need this information to respond to an enquiry.

Information about other people

If you give us personal data about someone else (for example, a family member or co-investor), please make sure they are aware. We use it only for your enquiry and delete it together with your enquiry.

7Who receives your personal data

We do not sell your personal data and we do not share it for advertising. We share it only with the service providers that help us operate the website and respond to you, and only to the extent necessary:

FormSubmit – delivers the enquiry form to our email inbox.
Calendly – lets you book a consultation call.
Google – provides our email (Gmail), where enquiries arrive, and Google Fonts, which serves the site’s fonts.
Cloudflare / cdnjs – serves a website animation library.
WhatsApp (Meta) and Telegram – if you choose to message us through them.
Our website hosting provider – stores and serves the site.
Professional advisers, and courts or authorities, where we are required to share data by law or to establish, exercise or defend legal claims.

8International processing

We are based in the United Arab Emirates, and some of our service providers are located in other countries, including the United States and the European Union. When your data is transferred outside your country, we take reasonable steps to ensure it remains protected in line with this policy and applicable law.

9How long we keep your data

Enquiry form submissions and related emails

KeptUp to 5 years after our last contact.

WhatsApp and Telegram chats

KeptWhile relevant to your enquiry, then deleted.

Booking records (Calendly)

KeptManaged in Calendly and removed when no longer needed.

Client records (if you engage us)

KeptFor the duration of our relationship and a reasonable period afterwards – commonly up to 5 years, or longer where tax or anti-money-laundering law requires.

Language preference (local storage)

KeptOn your device until you clear it.

When we no longer need your personal data, we delete it or anonymise it.

10Your rights

Depending on where you live, you may have the right to:

access the personal data we hold about you;
ask us to correct or update it;
ask us to delete it;
object to, or ask us to restrict, how we use it;
withdraw your consent at any time, without affecting processing already carried out;
receive a copy of the data you gave us in a portable format; and
lodge a complaint with your data-protection authority.

To exercise any of these rights, contact us using the details in section 1. We will respond within the time required by applicable law. In the European Economic Area and the United Kingdom these rights arise under the GDPR; in the United Arab Emirates, under the PDPL, with oversight by the UAE Data Office.

11Automated decisions

We do not make decisions about you by automated means that would produce a legal or similarly significant effect. The country code shown in the contact form is a convenience set in your browser, which you can change at any time.

12Security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. The website is served over HTTPS, and access to your enquiry is limited to those who need it to assist you. No method of transmission over the internet is completely secure, but we work to protect your information at all times.

13Children

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.

14Changes to this policy

We may update this Privacy Policy from time to time. The date at the top shows when it was last changed, and any significant changes will be reflected on this page.

15Language and contact

This policy is offered in English, Russian and Turkish for your convenience. If there is any difference in meaning between the versions, the English version prevails.

For any question, request or concern about this policy or your personal data, please contact us:

Email: info@bitoqu.com
Phone / WhatsApp: +971 54 319 0375
Address: BITOQU Signature Estates, Office C1703, Ontario Tower, Business Bay, Dubai, United Arab Emirates